Do you need help now? Crisis Messenger text service provides free, 24/7 crisis support across the UK. If you are experiencing a mental health crisis and need support, you can text PARENTZONE to 85258.

We know that finding the right support is important, especially if you need someone to talk to right now. We aim to connect every texter to a trained volunteer promptly to provide crisis help. They will listen to you and help you think more clearly, enabling you to know that you can take the next step to feeling better.

How does it work?

If you’re experiencing a personal crisis, are unable to cope and need support, text PARENTZONE to 85258.

The trained Crisis Volunteer will introduce themselves, reflect on what you’ve said, and invite you to share at your own pace. You’ll text back and forth, only sharing what you feel comfortable with. By asking questions, listening to you and responding with support, they will help you sort through your feelings until you both feel you are now in a calm, safe place. You might be provided with some signposting to other services that can provide you with further help, so that you can continue to get support.

Crisis Messenger can help with urgent issues such as:

• Suicidal thoughts
• Abuse or assault
• Self-harm
• Bullying
• Relationship issues

Important information - Mobile Network Disclaimer

It is free and confidential to text our service from the following major networks:

EE, O2, Three and Vodafone

These include - BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus, Lebara and GiffGaff.

Some Android phones issue a warning that you will be charged for texting us, provided you are on one of these networks this warning is incorrect and you will not be charged. If you text us from a network that is not on this list there is a possibility that you may be charged for the messages and that they may appear on your bill, this is because some networks do not provide the capability to message short codes.

The Parent Zone Crisis Messenger is powered by our trusted partners, Shout and Crisis Text Line.

We are always looking for ways to improve our services. If you have any feedback or have a problem using Crisis Messenger please email us your mobile number, mobile provider (e.g. EE, GiffGaff etc) and time you most recently tried to get in touch to info@giveusashout.org. We will only use this information to help us analyse any technical issues and then it will be deleted. We won’t be able to provide any further individual feedback but it will help us provide the best possible service.